Terms & Conditions

1. About these terms

These terms apply to the Linton Logistic website, its published information and the enquiry form. Please read them alongside the Privacy Policy and Cookie Policy. They explain the current website experience and do not themselves constitute a contract to carry goods.

This website is operated by Linton Advisory LTD under the brand Linton Logistic. Our business contact address is 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND. Our contact email is lintonlogisticsteam@gmail.com. References to “we”, “us” or “our” in these website terms refer to Linton Advisory LTD.

By using the website, you are expected to use it lawfully and in accordance with these terms. If you disagree with them, please stop using the site. Nothing here removes rights or remedies that cannot lawfully be excluded.

2. What the website currently provides

The website introduces delivery-related services for the United Kingdom and Europe and allows visitors to submit enquiries. It does not currently accept paid bookings, issue binding transport quotations, process delivery payments or provide a working customer dashboard.

Descriptions of service categories help explain the types of enquiry the business may consider. They do not confirm that every shipment, location, date or category of goods can be accepted. Routes and connection graphics are illustrative. Generated or illustrative imagery does not establish ownership of a particular vehicle, fleet, depot or facility.

Website content may be updated, corrected, suspended or removed. We aim to keep information useful but cannot promise that every page will be complete or suitable for every shipment.

3. Submitting an enquiry

You must provide accurate contact details and enough information for the request to be understood. If acting for a business or another person, you must have authority to communicate on their behalf and to provide the information included in the message.

A successful on-screen receipt means that the enquiry has been recorded by the website. It is not acceptance of a shipment, confirmation of a price, allocation of a vehicle, proof that a named employee has read the message, or agreement to a requested delivery date.

Keep the reference displayed after submission. If the website reports an error or does not confirm receipt, do not assume the request has been accepted. A retry may be appropriate. No response-time guarantee is made through the enquiry form.

The form is not an emergency channel. Do not use it for urgent safety incidents, time-critical delivery changes or instructions that need immediate acknowledgement. An established service contact should be used once such a contact has been agreed.

4. Quotations and contract formation

Any proposed service requires a separate assessment and confirmation. Relevant details may include the contracting parties, collection and delivery locations, goods, packaging, weight, dimensions, dates, price, taxes, exclusions, payment terms and the party responsible for actual carriage.

A delivery contract is formed only through a clear acceptance process agreed with the operator. Website descriptions, form submissions, automated receipts and preliminary discussions do not by themselves form that contract.

Shipment-specific terms, any applicable carrier terms and mandatory transport law may govern a confirmed service. They must be provided or identified before acceptance. If a later signed or expressly accepted agreement conflicts with these website terms, that agreement governs the service to the extent permitted by law.

5. Prices, payment and changes

The website does not publish binding delivery prices or collect payments. Any estimate or quotation provided separately should state its assumptions, validity period, currency and applicable charges. Please clarify whether taxes, customs-related charges, waiting time, handling, collection changes or other potential costs are included.

Changes to the information supplied, the requested service or the shipment itself may require a revised quotation. A revised price or scope must be addressed through the agreed booking process, rather than inferred from a website enquiry.

Do not send payment-card details, account passwords or banking credentials through the contact form. Payment instructions should be verified through the agreed business channel before money is transferred.

6. Shipment information and packaging

Before any service is confirmed, you may need to provide an accurate description of the goods, their quantity, value where relevant, dimensions, weight, packaging, handling needs and any collection or delivery restrictions.

Goods should be prepared, packed and labelled for the agreed transport method. The specific responsibilities of the sender, operator and carrier must be established in the booking terms. A general website description does not establish that special handling, temperature control, storage, installation or additional insurance is included.

Do not present undeclared hazardous, illegal, restricted, perishable, fragile or unusually valuable goods as ordinary parcels. Such goods may require additional assessment, documentation or a specialist service and may be declined.

7. Cross-border deliveries

International or cross-border shipments may depend on customs procedures, accurate declarations, permits, recipient availability and other requirements that differ by route and goods. A route being shown on this website does not settle those requirements.

Before booking, the parties must clarify who provides the necessary information and documents, who is responsible for duties or taxes, and what happens if a shipment is delayed, refused or returned. Do not assume that customs brokerage or the payment of import charges is included unless expressly agreed.

The website provides general service information and is not a substitute for route-specific customs, tax or regulatory advice.

8. Collection, delivery and availability

Requested dates are preferences until accepted through the booking process. Estimated transit times, if supplied, should be distinguished from any expressly guaranteed service commitment.

Availability and timing may be affected by capacity, route conditions, weather, strikes, border procedures, access restrictions, incorrect information or recipient unavailability. The effect on a confirmed booking, including any remedies, is governed by its agreed terms and mandatory law.

The contact form does not provide live tracking or the ability to amend an existing delivery automatically. A request to change or cancel a confirmed service requires separate acknowledgement through the agreed channel.

9. Cancellation, refunds and claims

There is no paid website checkout to cancel and no website payment to refund in the current version. A contact enquiry can be withdrawn by contacting the operator and quoting its reference.

Cancellation rights, charges, refunds, claims procedures and deadlines for an actual delivery must be set out in the applicable booking terms. Different rules may apply to business customers and consumers, and some service types have specific statutory rules or exceptions. No blanket cancellation period is promised by these website terms.

If a confirmed shipment is lost, damaged, delayed or disputed, follow the agreed claims process promptly and keep relevant evidence. These website terms do not impose a new claim deadline, replace mandatory transport rules or remove non-excludable consumer rights.

10. Client access

The Client login interface is not connected to an operational account system. It currently returns an unsuccessful sign-in message for every attempt. There is no self-service registration, password recovery, booking history or customer balance accessible through it.

Do not enter credentials used for unrelated services. The website does not send or retain login entries. Passwords are cleared after each attempt, and all login entries are cleared when the dialog closes.

If account services are introduced later, access rules, security requirements and the privacy notice will need to be updated before those services are made available.

11. Acceptable use

You must not use the website to break the law, impersonate another person, send threats or abusive content, submit information you have no right to disclose, distribute malicious code or interfere with normal operation.

Do not attempt to access non-public data, bypass access restrictions, exploit vulnerabilities, overwhelm the contact endpoint or harvest other people’s information. Reasonable technical measures may reject or limit abusive or repeated requests.

Research or testing that could affect the service requires appropriate prior authorisation. You may report a suspected issue through the contact form without including exploit code or other people’s data.

12. Website content and intellectual property

The Linton Logistic name, visual identity, page design and website content are made available for viewing and legitimate discussion of services. This notice does not represent that the brand is a registered trade mark or that any particular registration has been verified.

You may retain information reasonably needed for your own enquiry or records. Unless a separate licence permits it, do not republish substantial website content, misrepresent a relationship with the business or use the branding to impersonate it. Any rights belonging to third parties remain with those parties.

You remain responsible for the information you submit. Providing an enquiry allows that information to be used as necessary to handle the request, subject to the Privacy Policy; it does not authorise unrelated publication of your message.

13. Availability, links and security

The website may be unavailable during maintenance, faults or events outside the operator’s reasonable control. No promise of uninterrupted availability, freedom from errors or universal device compatibility is made.

External links are provided for convenience or additional information. Their operators control the linked content and their own privacy practices. A link does not itself mean that Linton Logistic endorses every statement on the destination website.

Please use appropriate security precautions on your own device. If you believe an enquiry or account-related communication is fraudulent, verify it using an established contact before providing sensitive information or making a payment.

14. Responsibility and mandatory rights

To the extent permitted by applicable law, general website information is provided for initial guidance, and users should obtain shipment-specific confirmation before relying on it to make operational commitments.

Nothing in these terms excludes or limits responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing restricts mandatory consumer rights or a right provided by applicable transport law.

These website terms do not set a monetary liability cap for carriage of goods. Any service-specific allocation of responsibility must be addressed in the relevant agreement and remain subject to mandatory law.

15. Complaints and disputes

For a website issue or service concern, use the contact form and choose Complaint. Include the enquiry or booking reference if available, a concise explanation, relevant dates and the outcome you are seeking. Avoid unnecessary third-party personal information.

The operator should acknowledge and assess the concern through an appropriate business channel. This website does not represent that the operator belongs to a particular ombudsman, alternative dispute-resolution scheme or trade association.

The law and courts applicable to a dispute depend on the parties, the service and mandatory legal rules. These website terms do not impose an arbitration requirement or remove any mandatory right to bring a claim in a competent court. Any service-specific choice of law or jurisdiction must be made clear in the relevant agreement and remains subject to mandatory protections.

16. Updates and contact

These website terms may be updated as the service develops. The date above identifies this version. Changes to website wording do not retrospectively alter an already agreed delivery contract unless the applicable agreement and law permit that change.

If a provision cannot be enforced, that does not automatically invalidate the remaining provisions. A failure to enforce a provision on one occasion does not necessarily waive it for later occasions.

For questions about these terms, use the contact form. You can also contact lintonlogisticsteam@gmail.com or write to Linton Advisory LTD, 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND.